New Donesafe Help Request

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How can we help?

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Are you the system administrator or person responsible for making changes to your Donesafe site?

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Please click the link to submit a Change Request Form for assistance.

Please contact your system administrator for support with this request.

Thank you,

The Donesafe Support Team

What can we help you with?

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Please specify

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Details

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Please provide as much detail/context as possible - this will help us guide you in the right direction. If this is a request to book a training session with the Donesafe Team, please include

what you would like to cover,
how many persons will attend, and
an indication of when you would like training to occur.

Site URL

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Site link

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Tell us a little about the issue

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Business Impact ?

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Entire Site - all users unable to log into Donesafe OR undertake a system critical action.
Less than 10 users with no work around - the issue is impacting a small number of users, however there is no alternative solution to progress the record
Greater than 10 users with a work around - the issue is impacting users however there is an alternative solution to progress the record
No Business Impact - the system is not working as it should however the issue is low severity and is not impacting the broader organisation

What would normally happen that is currently not working?

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Steps to reproduce the issue/bug

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Please give us as much information as possible to help us re-produce your issue and assist the development team to resolve it. This should be along the lines of

1 - go to this link (url to where the issue is occurring)

2 - respond to this question with / click on X button

3 - see issue

Attachments/Screenshots

Please provide as many screenshots as possible to assist. If possible, please record your screen and upload a copy of the recording so that we can see exactly what are experiencing.

Your name / email

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Closed date

HIDDEN - populated via automation and required for reporting. Do not delete.

Sent to Product?

HIDDEN - populated via automation and required to expose Product Record ID. Do not delete.

Product Record ID

HIDDEN - populated via automation and required to expose Product Record ID. Do not delete.

Product Link

HIDDEN - populated via automation and required to expose Product Record ID. Do not delete.

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New Donesafe Help Request

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